Privacy policy
Clevenard Media
Last Updated: 10 November 2026
1. Introduction
Welcome to Clevenard Media.
At Clevenard Media, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, use our services, submit content, communicate with us or otherwise interact with our platforms.
This Privacy Policy applies to the Clevenard website, digital platforms, applications, publishing services, media content and related products and services (collectively, the "Platform").
We process personal data in accordance with applicable data protection legislation, including:
Regulation (EU) 2016/679, the General Data Protection Regulation ("GDPR").
Spain's Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights ("LOPDGDD").
Other applicable Spanish and European Union data protection legislation.
Please read this Policy carefully to understand your privacy rights and how we handle your information.
2. Who Is Responsible for Your Personal Data?
The data controller responsible for processing your personal data is:
Legal name: Clevenard, S.L.
Trading name: Clevenard Media
NIF: B75809574
Country: Spain
Registered office: [Insert full registered business address in Spain]
Website: https://www.clevenard.com/
Email: info@clevenard.com
In this Privacy Policy, "Clevenard", "Clevenard Media", "we", "us" and "our" refer to Clevenard, S.L.
For questions or requests concerning your personal data, please contact us at info@clevenard.com.
Data Protection Officer: [Insert contact details if a Data Protection Officer is appointed or legally required.]
3. Personal Data We Collect
The personal data we collect depends on how you interact with the Platform.
3.1 Information You Provide Directly
We may collect information you voluntarily provide, including:
Full name.
Email address.
Telephone number.
Username and account details.
Password credentials, stored using appropriate security measures.
Profile photograph and other profile information.
Country, city or general location.
Business or organisation information.
Information submitted through contact forms.
Messages, enquiries, feedback and support requests.
Articles, comments, photographs, videos, audio recordings and other content you submit.
Subscription, order and transaction information.
Marketing preferences and communication choices.
Please do not submit sensitive personal information unless it is necessary, you have a lawful basis to provide it and the Platform specifically supports that type of submission.
3.2 Information Collected Automatically
When you access the Platform, certain information may be collected automatically, depending on the technologies and services in use.
This may include:
Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Language preferences.
Date and time of access.
Pages visited and features used.
Referring website or source.
General device and network information.
Cookie identifiers and similar online identifiers.
Security logs and technical diagnostic information.
We use this information, where applicable, to operate the Platform, maintain security, understand usage and improve our Services.
3.3 Information from Other Sources
We may receive personal data from other sources where legally permitted, such as:
Payment service providers.
Business partners and service providers.
Social media platforms where you choose to interact with or connect to us.
Publicly available business or professional sources.
Contributors or organisations submitting information on your behalf.
Other users who lawfully provide information relating to you.
Where personal data is obtained from a source other than you, we will provide the information required by applicable law.
4. Why We Use Your Personal Data
We may process personal data for the following purposes:
4.1 Providing and Managing Our Services
To:
Create and manage user accounts.
Provide access to the Platform.
Enable publishing and content-sharing features.
Manage subscriptions and transactions.
Respond to enquiries and support requests.
Communicate important service information.
Maintain user preferences.
4.2 Publishing and Content Management
To:
Receive and manage articles, photographs, videos and other submissions.
Communicate with contributors, journalists and publishers.
Review and moderate submitted material.
Attribute published material to its author where appropriate.
Operate editorial and publishing services.
Handle complaints, corrections and requests concerning published content.
4.3 Payments and Commercial Services
Where paid Services are available, we may process relevant information to:
Process payments and subscriptions.
Manage orders and billing.
Issue invoices and receipts.
Handle refunds and cancellations.
Prevent and investigate suspected fraudulent transactions.
Comply with accounting and tax obligations.
Payment card details may be processed directly by the relevant payment provider rather than stored by Clevenard. The actual arrangement will depend on the payment systems we use.
4.4 Communications and Marketing
We may use your contact details to:
Respond to your messages.
Send service announcements.
Provide information about updates and features.
Send newsletters and promotional communications where legally permitted.
Manage your communication preferences.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message or by contacting info@clevenard.com.
Unsubscribing from marketing communications will not prevent us from sending essential service, security or legal notices.
4.5 Security and Fraud Prevention
We may process technical and account information to:
Protect user accounts.
Detect suspicious activity.
Prevent fraud and misuse.
Investigate security incidents.
Protect the Platform and its users.
Enforce our Terms and Conditions.
Comply with legal obligations.
4.6 Legal and Regulatory Compliance
We may process personal data where necessary to comply with applicable laws, respond to lawful requests from authorities, establish or defend legal claims and fulfil our regulatory obligations.
5. Legal Bases for Processing
Under the GDPR, we must have a valid legal basis for each processing activity.
Depending on the purpose, we rely on one or more of the following legal bases:
5.1 Contractual Necessity
We process information where it is necessary to enter into or perform a contract with you.
Examples include:
Creating and managing your account.
Providing requested Services.
Processing subscriptions and purchases.
Managing customer support related to your Services.
5.2 Consent
We rely on your consent where the law requires it.
Examples may include:
Sending certain marketing communications.
Using non-essential cookies and similar technologies.
Certain optional data processing activities.
Publishing or using particular personal information where consent is the appropriate legal basis.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5.3 Legal Obligations
We may process information where necessary to comply with legal requirements, including applicable tax, accounting, consumer protection and regulatory obligations.
5.4 Legitimate Interests
We may process personal data where necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your rights and freedoms.
These interests may include:
Maintaining and securing the Platform.
Preventing fraud and misuse.
Improving our Services.
Managing business relationships.
Defending legal claims.
Ensuring the proper operation of our publishing services.
Where we rely on legitimate interests, we consider the impact on your privacy and your right to object.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support functionality, remember preferences, understand website usage and, where applicable, support analytics or advertising.
Cookies may include:
Strictly necessary cookies: Required for essential website functions, security and service delivery.
Preference cookies: Used to remember choices such as language or settings.
Analytics cookies: Used, where enabled and consented to where required, to understand how visitors interact with the website.
Advertising cookies: Used, where applicable and consented to where required, to support advertising and measure advertising performance.
Non-essential cookies will not be placed or used where prior consent is legally required until that consent has been obtained.
You may manage your choices through the website's cookie settings. You may also manage cookies through your browser, although blocking certain cookies may affect website functionality.
For further information, please consult our separate Cookie Policy.
7. Who We Share Personal Data With
We do not sell your personal data.
We may share personal data with the following categories of recipients where necessary and lawful:
7.1 Service Providers
We may share information with trusted service providers who help us operate the Platform, including providers of:
Website hosting and cloud infrastructure.
Technical support and maintenance.
Email and communication services.
Payment processing.
Cybersecurity and fraud prevention.
Analytics and website performance.
Customer support systems.
Content delivery and storage.
These providers may process personal data on our behalf under appropriate contractual arrangements where they act as processors.
7.2 Professional Advisers
We may disclose relevant information to lawyers, accountants, auditors, insurers and other professional advisers where necessary.
7.3 Public Authorities and Legal Requests
We may disclose personal data to courts, regulators, law enforcement agencies or other public authorities where required by law or where disclosure is otherwise legally justified.
7.4 Business Transfers
If Clevenard undergoes a merger, acquisition, restructuring or transfer of business assets, personal data may be disclosed as part of that process, subject to applicable data protection requirements.
7.5 Publicly Published User Content
Where you choose to publish an article, comment, photograph, video, profile or other material publicly, that information may be accessible to visitors, search engines and other internet users.
You should consider carefully what personal information you include in publicly available submissions.
8. International Data Transfers
Clevenard is established in Spain. Depending on the service providers and technologies used, personal data may be processed or accessed in countries outside the European Economic Area ("EEA").
Where personal data is transferred outside the EEA, we will ensure that the transfer complies with the GDPR.
Depending on the circumstances, appropriate safeguards may include:
An adequacy decision adopted by the European Commission.
Standard Contractual Clauses approved by the European Commission.
Other legally recognised transfer mechanisms.
Additional safeguards where required.
You may contact us at info@clevenard.com to request further information about applicable international transfer safeguards, subject to legal limitations.
9. How Long We Keep Your Personal Data
We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods depend on the type of information and the reason for processing.
Examples include:
Account information: Retained while your account remains active and for a reasonable period after closure where necessary for legal, security or dispute-resolution purposes.
Contact and support enquiries: Retained for as long as necessary to respond to and manage the enquiry and any resulting matters.
Payment and accounting records: Retained for the periods required by applicable tax, accounting and financial legislation.
Marketing preferences: Retained until you withdraw consent or object, together with the minimum information necessary to respect your choice.
User-submitted content: Retained while necessary to provide the publishing or other Services, subject to deletion requests, contractual arrangements, legal obligations and legitimate archival or editorial requirements.
Technical and security logs: Retained for a period proportionate to security, operational and legal requirements.
When information is no longer required, we will delete it or anonymise it securely, unless legal obligations require continued retention.
10. Your Data Protection Rights
Under the GDPR and applicable Spanish law, you may have the following rights:
10.1 Right of Access
You may request confirmation of whether we process your personal data and obtain a copy of the relevant information.
10.2 Right to Rectification
You may ask us to correct inaccurate or incomplete personal data.
10.3 Right to Erasure
You may request deletion of your personal data where the legal conditions for erasure are satisfied.
This right is not absolute. Certain information may need to be retained to comply with legal obligations or establish, exercise or defend legal claims.
10.4 Right to Restriction
You may request that we restrict the processing of your personal data in circumstances provided for by law.
10.5 Right to Data Portability
Where the legal conditions are met, you may request to receive certain personal data in a structured, commonly used and machine-readable format or have it transmitted to another controller.
10.6 Right to Object
You may object to processing based on our legitimate interests where your particular circumstances justify the objection.
You have an unconditional right to object to the processing of your personal data for direct marketing purposes.
10.7 Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal does not affect processing that was lawful before withdrawal.
10.8 Rights Relating to Automated Decisions
Where applicable, you have the right not to be subject to a decision based solely on automated processing, including profiling, where that decision produces legal effects concerning you or similarly significantly affects you, except where a legal exception applies and appropriate safeguards are provided.
11. How to Exercise Your Rights
To exercise your rights, contact us:
Email: info@clevenard.com
Subject: Data Protection Request
Please explain which right you wish to exercise and provide sufficient information for us to identify the relevant personal data and respond to your request.
We may request additional information where reasonably necessary to verify your identity and protect your personal information against unauthorised disclosure.
We will respond within the period required by applicable data protection law, generally within one month of receiving your request. This period may be extended by up to two additional months where permitted by law, taking into account the complexity and number of requests. If an extension is necessary, we will inform you.
Requests are normally handled free of charge. We may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive, in accordance with the GDPR.
12. Complaints to the Spanish Data Protection Agency
If you believe that we have processed your personal data unlawfully or have not properly respected your data protection rights, you may contact us first so that we can investigate your concern.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
In Spain, the supervisory authority is:
Agencia Española de Protección de Datos (AEPD)
Website: https://www.aepd.es/
You may also have the right to complain to the supervisory authority in the EU Member State where you live, work or where the alleged infringement occurred, as applicable.
13. Data Security
We take appropriate technical and organisational measures designed to protect personal data against:
Unauthorised access.
Accidental loss.
Destruction or damage.
Unlawful disclosure.
Unauthorised alteration.
Other forms of unlawful processing.
Depending on the risks and nature of the processing, these measures may include access controls, encryption, secure hosting, authentication procedures, backups, monitoring and staff confidentiality obligations.
No website, online platform or electronic transmission can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess it and notify the relevant supervisory authority and affected individuals where required by applicable law.
14. Children's Privacy
Our Platform is not intended to encourage children to provide personal data unnecessarily.
In Spain, a child may generally give consent for the processing of their personal data based on consent from the age of 14, subject to applicable legal requirements and exceptions.
Where consent is required for a child below the applicable age, we will seek authorisation from the holder of parental responsibility in accordance with applicable law.
If we become aware that personal data has been collected from a child without the necessary legal authorisation, we will take appropriate steps to address the situation.
Parents or legal guardians who have concerns about a child's personal data may contact us at info@clevenard.com.
15. Third-Party Websites and Services
Our Platform may contain links to external websites, social media platforms, payment services and other third-party services.
These external services operate independently and have their own privacy policies and practices.
Clevenard is not responsible for the privacy practices of third-party websites or services that we do not control.
We encourage you to read the relevant privacy policy before sharing personal information with an external provider.
16. User-Submitted Content and Information About Other People
Users may submit articles, photographs, videos, comments, business information and other materials that contain personal data relating to other individuals.
If you submit personal data relating to another person, you are responsible for ensuring that you have an appropriate legal basis and any necessary permissions or authorisations.
You should not submit confidential, sensitive or private information about another person unless the submission is lawful and necessary.
Clevenard may review, restrict or remove material where reasonably necessary to address privacy concerns, unlawful content, legal obligations or the rights of individuals.
If you believe that personal information about you has been published improperly, please contact info@clevenard.com and identify the relevant content and your concern.
17. Marketing Communications
We may send newsletters, promotional messages and information about Clevenard Media's Services where we have a valid legal basis to do so.
Where consent is required, we will obtain it before sending the relevant marketing communications.
You may withdraw your consent or unsubscribe at any time by:
Using the unsubscribe link in the email.
Contacting info@clevenard.com.
Updating available communication preferences in your account, where this feature exists.
We may continue to send essential service communications, security notices and legally required messages.
18. Automated Processing and Profiling
We may use automated tools for operational purposes such as security monitoring, spam detection, fraud prevention, content management and service improvement.
We do not intend to make decisions producing legal or similarly significant effects about you solely through automated processing unless permitted by applicable law and subject to the required safeguards.
If we introduce profiling or automated decision-making that requires additional information under the GDPR, we will provide the relevant information about the purpose, legal basis, logic involved and expected consequences, together with applicable rights.
19. Data Protection Responsibilities of Contributors and Business Users
If you use Clevenard Media as a journalist, publisher, contributor, advertiser, business or other professional user, you may submit personal data relating to other individuals.
You are responsible for ensuring that your collection and submission of such data complies with applicable privacy and data protection legislation.
Depending on the circumstances, you may act as an independent data controller for your own processing activities.
Nothing in this Privacy Policy automatically makes Clevenard the controller of personal data processed independently by users outside the Services we provide.
Where a separate data processing agreement or other arrangement is required, the relevant parties must enter into the appropriate agreement.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes in applicable laws and regulations.
Changes to our Services and Platform.
Changes to our data processing activities.
New technologies or service providers.
Changes to our business operations.
Improvements to our privacy and security practices.
The latest version will be published on our website with its updated date.
Where required by law, we will provide additional notice or seek consent for material changes.
We encourage you to review this Policy periodically.
21. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal data is processed, please contact us.
Clevenard, S.L.
Trading as Clevenard Media
NIF: B75809574
Country: Spain
Email: info@clevenard.com
Website: https://www.clevenard.com/
Email subject: Privacy Policy or Data Protection Request
CLEVENARD MEDIA
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Connecting People, Businesses, Media, Cultures and Opportunities Across the World.[12:18 AM, 11/10/2026] Clevenard My private number Spain: Last Updated: 10 November 2026